cant use bottom of screen

ZameShadows

Newbie
Jul 11, 2019
1
0
4
my friend is using a galaxy s9 and the bottom edge of her screen doesnt seem to register touch for wizards unite, works fine on pokemon go
she can play most of the game ok but cant switch pages in menus like the lessons tab in profession and the tasks page she cant open sos or event page
ive tried game options and overlay settings but no results if anyone else has had this problem or knows a fix please let me know
 

oizar

Auror
Feb 14, 2019
244
79
40
Profession
Auror
School
Hogwarts
Houses
Hufflepuff
FriendsCode
487912794586
quite bizarre, did your friend send a report ticket to niantic? there's an option in-app
 
Feb 28, 2019
118
20
28
Looks strange, try to uninstall and re-install it. Check if it helps? Also make sure your OS is up-to-dated.