Answered I have anrw phone and lost progress!!

Megwan

Newbie
Aug 3, 2019
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I have got a new phone and moved from a Samsung to a Huawei. Now although the game works on the new phone and is still android using Google play it won't sync with my old game and restore my progress and level.
Can anyone help me!? I really don't want to have to start again
 
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Reactions: MattO and Breixo
Feb 14, 2019
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It should restore your previous progress. Are yo sure you logged in through the same ID that you used on last phone?
 

Breixo

Staff member
Feb 9, 2019
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acciowizardsunite.com
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I have got a new phone and moved from a Samsung to a Huawei. Now although the game works on the new phone and is still android using Google play it won't sync with my old game and restore my progress and level.
Can anyone help me!? I really don't want to have to start again
Try what @rogerzen just told.
You can also ask Niantic support directly.
Good luck!
 

MattO

Auror
Feb 26, 2019
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Profession
Auror
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Hogwarts
Houses
Slytherin
I have got a new phone and moved from a Samsung to a Huawei. Now although the game works on the new phone and is still android using Google play it won't sync with my old game and restore my progress and level.
Can anyone help me!? I really don't want to have to start again
solved??