Answered Portal key not working

HeeDY1

Newbie
Jun 25, 2019
2
2
6
I did everything to open the portal key and it does not work! I walked and it says its ready and when i open it i dont find the boot amd the camera is a kind of dark, im from Brazil sorry for the trash english.Please helpScreenshot_20190625-121501_Wizards Unite.jpg
 
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oizar

Auror
Feb 14, 2019
238
78
40
Profession
Auror
School
Hogwarts
Houses
Hufflepuff
FriendsCode
487912794586
still not working? report niantic... maybe gyroscope or another sensor on your smartphone is not working correctly.
it happened to me once, restarted and worked again correctly
 

Breixo

Staff member
Feb 9, 2019
282
168
55
acciowizardsunite.com
Profession
Magizoologist
School
Hogwarts
Houses
Ravenclaw
FriendsCode
442519873495
Ol獺 @HeeDY1
Did you solve the problem?
It happened once to me, had to close the app and restart.
Then it worked as normal.
 
Feb 28, 2019
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@HeeDY1 , which mobile phone are you using? Please make sure that your mobile phone OS is up to date with the latest files. I hope it helps!